Contractual/Temporary Customer Service Specialist-City Manager's Office
3.
5 Full-time Temporary 1 day ago Full Job Description JOB The City of Port St.
Lucie is an equal opportunity employer.
This position is Essential and is required to report to duty before, during, and immediately after a civil emergency.
Supports the Office of Solid Waste as an entry-level clerical and public contact position providing information and/or specific and general services offered in the department.
Facilitates the development of public trust and confidence in the City.
This is a contractual temporary position not to exceed 4 months.
This position is full time, 40 hours a week.
After the applicable waiting period, the individual will be eligible for health benefits.
EXAMPLE OF DUTIES The following duties are illustrative for this position.
The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.
Other duties may be required and assigned.
Keeps the mission, vision and values of the City of Port St.
Lucie at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
Regular and punctual attendance.
Creates, responds, distributes, monitors, and resolves customer service-related matters through the utilization of customer service and work order programs such as 1PSL and other data systems.
Handles 1PSL customer concerns/complaints and requests for service or reroutes to appropriate personnel for resolution.
Works with customers to resolve problems related to their service request and may assist with other department related questions.
Provides a high level of customer service to internal and external customers via telephone, 1PSL System, and/or in person customer service.
Accomplishes customer service goals and department expectations of customer service excellence.
Gathers information required for the creation of 1PSL work orders.
Monitors programs and systems including, but not limited to, 1PSL and other data systems to include data entry and the creation of reports for distribution.
Performs clerical duties relating to customer account records.
Other duties as may be assigned.
1PSL CALL TAKER RESPONSIBILITIESHandles 1PSL customer concerns/complaints and requests for service or reroutes to appropriate personnel for resolution.
Creates, responds, distributes, monitors, and resolves customer service-related matters through the utilization of customer service and work order programs such as 1PSL and other data systems.
MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Graduation from an accredited high school or possession of an acceptable equivalency diploma required.
One (1) year of experience in customer service required.
Some formal education in business, office management, etc.
, preferred.
Possession of valid Florida driver's license and maintenance of clean driving record required.
Bilingual Spanish-speaking highly preferred.
A comparable amount of training, education, or experience may be substituted for the minimum qualifications.
Knowledge of standard office methods and procedures.
Knowledge of the Department and City policies, procedures, and practices.
Knowledge of modern record-keeping and recording methods.
Ability to organize data and present findings clearly.
Knowledge of Microsoft Office Suite to include Word, Excel, PowerPoint, Outlook and Teams.
Ability to maintain records and prepare reports.
Ability to make arithmetical calculations with reasonable speed and accuracy.
Ability to communicate effectively in writing and orally.
Ability to focus on the positive in every situation.
Ability to model respect for individuals, teams, and the organization.
Ability to stay centered when challenged.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to establish and maintain the trust and confidence of the department and public.
Ability to work under pressure and meet deadlines.
Ability to follow through with assigned tasks.
SUPPLEMENTAL INFORMATION Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel.
The employee is frequently required to walk and reach with hands and arms.
The employee is occasionally required to stand and stoop, kneel, and crouch.
The employee must occasionally frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision and ability to adjust vision.
while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The office is fast paced.
This position may be available as a remote work position.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
5 Full-time Temporary 1 day ago Full Job Description JOB The City of Port St.
Lucie is an equal opportunity employer.
This position is Essential and is required to report to duty before, during, and immediately after a civil emergency.
Supports the Office of Solid Waste as an entry-level clerical and public contact position providing information and/or specific and general services offered in the department.
Facilitates the development of public trust and confidence in the City.
This is a contractual temporary position not to exceed 4 months.
This position is full time, 40 hours a week.
After the applicable waiting period, the individual will be eligible for health benefits.
EXAMPLE OF DUTIES The following duties are illustrative for this position.
The omission of specific duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.
Other duties may be required and assigned.
Keeps the mission, vision and values of the City of Port St.
Lucie at the forefront of decision making and action; builds strategic and collaborative relationships and interacts with others in a way that builds confidence and trust; provides excellent customer service by taking action to accomplish objectives, maintains high levels of work and productivity by generating innovative solutions to work situations.
Regular and punctual attendance.
Creates, responds, distributes, monitors, and resolves customer service-related matters through the utilization of customer service and work order programs such as 1PSL and other data systems.
Handles 1PSL customer concerns/complaints and requests for service or reroutes to appropriate personnel for resolution.
Works with customers to resolve problems related to their service request and may assist with other department related questions.
Provides a high level of customer service to internal and external customers via telephone, 1PSL System, and/or in person customer service.
Accomplishes customer service goals and department expectations of customer service excellence.
Gathers information required for the creation of 1PSL work orders.
Monitors programs and systems including, but not limited to, 1PSL and other data systems to include data entry and the creation of reports for distribution.
Performs clerical duties relating to customer account records.
Other duties as may be assigned.
1PSL CALL TAKER RESPONSIBILITIESHandles 1PSL customer concerns/complaints and requests for service or reroutes to appropriate personnel for resolution.
Creates, responds, distributes, monitors, and resolves customer service-related matters through the utilization of customer service and work order programs such as 1PSL and other data systems.
MINIMUM QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Graduation from an accredited high school or possession of an acceptable equivalency diploma required.
One (1) year of experience in customer service required.
Some formal education in business, office management, etc.
, preferred.
Possession of valid Florida driver's license and maintenance of clean driving record required.
Bilingual Spanish-speaking highly preferred.
A comparable amount of training, education, or experience may be substituted for the minimum qualifications.
Knowledge of standard office methods and procedures.
Knowledge of the Department and City policies, procedures, and practices.
Knowledge of modern record-keeping and recording methods.
Ability to organize data and present findings clearly.
Knowledge of Microsoft Office Suite to include Word, Excel, PowerPoint, Outlook and Teams.
Ability to maintain records and prepare reports.
Ability to make arithmetical calculations with reasonable speed and accuracy.
Ability to communicate effectively in writing and orally.
Ability to focus on the positive in every situation.
Ability to model respect for individuals, teams, and the organization.
Ability to stay centered when challenged.
Ability to establish and maintain effective working relationships with employees and the public.
Ability to establish and maintain the trust and confidence of the department and public.
Ability to work under pressure and meet deadlines.
Ability to follow through with assigned tasks.
SUPPLEMENTAL INFORMATION Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit, talk, hear, and use hands to finger, handle, or feel.
The employee is frequently required to walk and reach with hands and arms.
The employee is occasionally required to stand and stoop, kneel, and crouch.
The employee must occasionally frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 30 pounds.
Specific vision abilities required by this job include close vision and ability to adjust vision.
while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is usually moderate.
The office is fast paced.
This position may be available as a remote work position.
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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