Teleperformance USA
Category :
Customer Service/Support About TP Teleperformance is a global, digital business services company.
We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs Teleperformance and You Our Licensed HealthCare Insurance Representatives are a very important part of our family.
You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond.
Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same.
As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your ResponsibilitiesAs a Licensed HealthCare Insurance Representatives, your main responsibility is to find innovative ways to respond to varying questions, issues, and concernsHandle and carefully respond to all inbound and outbound customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactive, patient, empathetic, and understandingAppropriately communicate with customers, exercising retention efforts if neededIdentify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price planCompassionately handle sensitive situations surrounding healthcare needs, education, and prevention planningWe're looking for fearless people - people who are inspired to deliver only the best in all that we do.
High School Diploma or equivalent18 years of age or olderExperience with utilizing multiple tools and emerging technologyCall center, voice, chat and email communication experience preferredTyping 25 WPMBe proficient in PC operation and navigationAble to work independentlyHave excellent communications skills, both oral and writtenAbility to work in a constantly changing and fast paced environmentAbility to stay composed and objectiveStrong listening skillsSuperior analytical and troubleshooting skillsAbility to work cross functionally within the organization as well as with consumersProfessional presence; ability to communicate effectively via phone, email and chatBe Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
We believe that when employees are happy and healthy, they are more productive, creative, and engaged.
We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.
We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity EmployerAbout the Company:
Teleperformance USAWe are the worldwide leader in outsourced omnichannel customer experience management.
Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
Company Size:
1,000 to 1,499 employeesFounded:
0.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service/Support About TP Teleperformance is a global, digital business services company.
We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways.
With more than 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Benefits of working with TP include:
Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs Teleperformance and You Our Licensed HealthCare Insurance Representatives are a very important part of our family.
You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond.
Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same.
As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Your ResponsibilitiesAs a Licensed HealthCare Insurance Representatives, your main responsibility is to find innovative ways to respond to varying questions, issues, and concernsHandle and carefully respond to all inbound and outbound customer inquiriesProvide excellent customer service through active listeningWork with confidential customer information and treat it sensitivelyAim to resolve issues on the first call by being proactive, patient, empathetic, and understandingAppropriately communicate with customers, exercising retention efforts if neededIdentify customers who are comparison-shopping and inquiring about contract terms, assisting the customer with the correct price planCompassionately handle sensitive situations surrounding healthcare needs, education, and prevention planningWe're looking for fearless people - people who are inspired to deliver only the best in all that we do.
High School Diploma or equivalent18 years of age or olderExperience with utilizing multiple tools and emerging technologyCall center, voice, chat and email communication experience preferredTyping 25 WPMBe proficient in PC operation and navigationAble to work independentlyHave excellent communications skills, both oral and writtenAbility to work in a constantly changing and fast paced environmentAbility to stay composed and objectiveStrong listening skillsSuperior analytical and troubleshooting skillsAbility to work cross functionally within the organization as well as with consumersProfessional presence; ability to communicate effectively via phone, email and chatBe Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day.
We believe that when employees are happy and healthy, they are more productive, creative, and engaged.
We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance.
We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging.
We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
Teleperformance is an Equal Opportunity EmployerAbout the Company:
Teleperformance USAWe are the worldwide leader in outsourced omnichannel customer experience management.
Teleperformance connects the biggest and most respected brands on the planet with their customers by providing customer care, technical support, customer acquisition, digital solutions, analytics, back-office and other specialized services to ensure consistently positive customer interactions.
Company Size:
1,000 to 1,499 employeesFounded:
0.
Estimated Salary: $20 to $28 per hour based on qualifications.
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