Supv - Contact Center - Express-Scripts (Port Saint Lucie, Florida)
- 130002ZC Advance your career with the company that makes it easier for people to choose better health.
ABOUT THE DEPARTMENT The mission of Client Services is to meet market needs for speed, flexibility and reliability, while driving and influencing best operational practices to make Express Scripts the most competitive and effective PBM.
JOB DESCRIPTION ESSENTIAL FUNCTIONS Consistently lead and drive a positive call center culture.
Assist in the representative hiring process.
Performs other duties as assigned by the manager.
QUALIFICATIONS Bachelors degree and or two years overall call center experience and 1 year supervisory experience preferably in a call center environment Must have at least 6 months experience handling escalated member/client issues Excellent oral and written communication and interpersonal skills Excellent organizational skills Demonstrated ability to lead and develop team.
Ability to handle escalated issues and resolution of conduct Must be able to multi-task Excellent working knowledge of Windows and MS Office software packages, especially Outlook, Word and Excel None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.
Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation.
AA/EOE.
Job Category Client Services Port St.
Lucie, FL - 10045 S Federal Highway 10045 S Federal Highway Port St.
Lucie 34952 Schedule Full-time Shift Any Employee Status Regular Travel Yes, 10 % of the Time Work From Home? No Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
ABOUT THE DEPARTMENT The mission of Client Services is to meet market needs for speed, flexibility and reliability, while driving and influencing best operational practices to make Express Scripts the most competitive and effective PBM.
JOB DESCRIPTION ESSENTIAL FUNCTIONS Consistently lead and drive a positive call center culture.
Assist in the representative hiring process.
Performs other duties as assigned by the manager.
QUALIFICATIONS Bachelors degree and or two years overall call center experience and 1 year supervisory experience preferably in a call center environment Must have at least 6 months experience handling escalated member/client issues Excellent oral and written communication and interpersonal skills Excellent organizational skills Demonstrated ability to lead and develop team.
Ability to handle escalated issues and resolution of conduct Must be able to multi-task Excellent working knowledge of Windows and MS Office software packages, especially Outlook, Word and Excel None of the questions in this application are intended to elicit information regarding any protected characteristics, nor imply any limitation, illegal preferences or discrimination based upon non-job-related information or protected characteristics.
Applicants must be able to pass a drug test and background investigation and, depending on position requirements, a Department of Defense background investigation.
AA/EOE.
Job Category Client Services Port St.
Lucie, FL - 10045 S Federal Highway 10045 S Federal Highway Port St.
Lucie 34952 Schedule Full-time Shift Any Employee Status Regular Travel Yes, 10 % of the Time Work From Home? No Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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