Veterinary Assistant - Banfield Pet Hospital/Mars Global Petcare (Vero Beach, FL) Customer Service & Call Center - Port Saint Lucie, FL at Geebo

Veterinary Assistant - Banfield Pet Hospital/Mars Global Petcare (Vero Beach, FL)

Title:
Veterinary Assistant Veterinary Assistant Summary of Job Purpose and Function The Veterinary Assistant supports the veterinarians and veterinary technicians in ensuring quality veterinary care for all pets, advocates for pets, educates clients on all aspects of pet health, and ensures a safe and effective hospital environment.
ESSENTIAL RESPONSIBILITIES AND TASKS Live and exemplify the Five Principles of Mars, Inc.
within self and team.
Act as the extra eyes, ears and hands for the veterinarian and veterinary technician to ensure the best quality pet care and to maximize the veterinarian's and veterinary technicians productivity.
Communicate with veterinarian, veterinary technicians and all other associates to maintain the flow of patients.
Educate clients about Optimum Wellness Plans, preventive care, pet health needs, hospital services and other issues.
Obtain relevant information and history from clients and maintain proper and complete medical charts.
Assist with surgery as applicable.
Mentor other paraprofessionals in the hospital.
Other job duties as assigned.
THE FIVE PRINCIPLES Quality - The consumer is our boss, quality is our work and value for money is our goal.
Mutuality - A mutual benefit is a shared benefit; a shared benefit will endure.
Efficiency - We use resources to the full, waste nothing and do only what we can do best.
Freedom - We need freedom to shape our future; we need profit to remain free.
HIRING QUALIFICATIONS COMPETENCIES Leadership Action Oriented Customer Focus Listening Peer Relationships Personal Learning Functional Ensure medical quality Effective communication Drive for results Functional Skills Priority Setting CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi-task- Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration.
Organizational ability Demonstrates a systematic approach in carrying out assignments.
Is very orderly and excels at cutting through confusion and turning chaos into order.
ATTITUDES (WILL DO) Integrity Firmly adheres to the values and ethics of Banfield Pet Hospital.
Exhibits honesty, discretion, and sound judgment.
Cooperativeness Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
Flexibility Is open to changing situations and opportunities and is willing to perform all tasks assigned.
Independence Able and willing to perform tasks and duties without supervision as appropriate.
Tolerance for Stress / Resiliency Maintains a positive can do outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.
SPECIAL WORKING CONDITIONS Ability to work at a computer for long periods of time.
Client needs and work volume may often require more than 40 hours per week to complete essential duties of this job.
This position requires special hours including working weekends and evenings.
Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
The noise level in the work environment is moderately high.
Requires sufficient ambulatory skills in order to perform duties while at hospital.
Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
Requires goo Source:
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Estimated Salary: $20 to $28 per hour based on qualifications.

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