Staffing Coordinator - Full Time
Job Description
The Customer Service Representative/Patient Care Coordinator position is responsible for coordinating all aspects of home health care for the patients we serve. The position requires a detail-oriented person with data entry/computer experience and the ability to effectively communicate both orally and in writing with referral agents, patients, and clinical staff. Data entry with accuracy is necessary with extended time at a computer and on the phone. Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.
Duties:
o Staff cases with qualified personnel with a sense of urgency and organize/reorganize job schedules for home care personnel to ensure that all clients receive the appropriate care.
o Process all new admissions, re-certifications, and resumptions by entering the Plan of Care and ensuring that all required documents have been submitted by the nurse/therapist.
o Plot schedules according to the Plan of Care and communicate them to clients and field staff. Distribute schedules to workers on a weekly basis.
o Ensure that all SN, HHA, PT/OT/ST, and MSW frequencies are according to the Plan of Care.
o Work closely with the Intake Coordinator to ensure that all patients have adequate authorization.
o Retrieve messages from the Clinical Report Line periodically throughout each day.
o Receive new orders via fax and enter them into the computer with accuracy on a daily basis.
o Receive lab results via fax and immediately distribute them to the nurse, physician, infusion pharmacy, and patient chart.
o Process all supply orders and DME requests based upon the patient's insurance/payer source.
o Remain in communication with clients and field staff to ensure the quality we promise is delivered.
o Ensures that supervisory visits are made within the appropriate time frame, including 13/19/30 day re-assessments for Medicare patients receiving therapy.
o Perform on-call coordinator duties as needed.
o Ensure compliance with all federal, state, and local government laws and regulations.
o Completes other assignments as requested and assigned.Job Requirements
o High School Graduate with BA/BS degree preferred.
o Minimum of one (1) year work experience in a healthcare setting or related scheduling field required. (Prior home health experience and/or scheduling experience preferred).
o Team player and excellent customer service skills. Must be detail-oriented and have strong organizational skills. Ability to multi-task, works under pressure with changing priorities and short deadlines, and effectively handles a heavy workload.
o A good working knowledge of computer skills, including, but not limited to Microsoft Office.
o Abilities and attitudes of a true self-starter and the desire to contribute to the success and growth of our organization.
Benefits:Locally Owned and OperatedFree Education CoursesFlexible Assignments to fit your needsCompetitive Salary & BenefitsPaid Time OffPaid Holidays401KHealth CoverageDental CoverageRates TBDOur offices service the following cities: Port Saint Lucie/ Ft PierceKeywords: Staffing Coordinator, Full TimeInterim HealthCare is America's leading provider of home care, hospice and healthcare staffing. We offer one of the most comprehensive selections of career opportunities in the industry ranging from per diem to full-time.If you're looking for a stable career opportunity, look no further. We offer the freedom of a flexible work schedule combined with the security of working for an established company. Nationally, Interim HealthCare has been providing great jobs to great people for over 45 years and there are more than 300 offices across the country. That kind of stability combined with our commitment to integrity makes us your perfect career partner. Interim HealthCare, EOEEstimated Salary: $20 to $28 per hour based on qualifications.
The Customer Service Representative/Patient Care Coordinator position is responsible for coordinating all aspects of home health care for the patients we serve. The position requires a detail-oriented person with data entry/computer experience and the ability to effectively communicate both orally and in writing with referral agents, patients, and clinical staff. Data entry with accuracy is necessary with extended time at a computer and on the phone. Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs.
Duties:
o Staff cases with qualified personnel with a sense of urgency and organize/reorganize job schedules for home care personnel to ensure that all clients receive the appropriate care.
o Process all new admissions, re-certifications, and resumptions by entering the Plan of Care and ensuring that all required documents have been submitted by the nurse/therapist.
o Plot schedules according to the Plan of Care and communicate them to clients and field staff. Distribute schedules to workers on a weekly basis.
o Ensure that all SN, HHA, PT/OT/ST, and MSW frequencies are according to the Plan of Care.
o Work closely with the Intake Coordinator to ensure that all patients have adequate authorization.
o Retrieve messages from the Clinical Report Line periodically throughout each day.
o Receive new orders via fax and enter them into the computer with accuracy on a daily basis.
o Receive lab results via fax and immediately distribute them to the nurse, physician, infusion pharmacy, and patient chart.
o Process all supply orders and DME requests based upon the patient's insurance/payer source.
o Remain in communication with clients and field staff to ensure the quality we promise is delivered.
o Ensures that supervisory visits are made within the appropriate time frame, including 13/19/30 day re-assessments for Medicare patients receiving therapy.
o Perform on-call coordinator duties as needed.
o Ensure compliance with all federal, state, and local government laws and regulations.
o Completes other assignments as requested and assigned.Job Requirements
o High School Graduate with BA/BS degree preferred.
o Minimum of one (1) year work experience in a healthcare setting or related scheduling field required. (Prior home health experience and/or scheduling experience preferred).
o Team player and excellent customer service skills. Must be detail-oriented and have strong organizational skills. Ability to multi-task, works under pressure with changing priorities and short deadlines, and effectively handles a heavy workload.
o A good working knowledge of computer skills, including, but not limited to Microsoft Office.
o Abilities and attitudes of a true self-starter and the desire to contribute to the success and growth of our organization.
Benefits:Locally Owned and OperatedFree Education CoursesFlexible Assignments to fit your needsCompetitive Salary & BenefitsPaid Time OffPaid Holidays401KHealth CoverageDental CoverageRates TBDOur offices service the following cities: Port Saint Lucie/ Ft PierceKeywords: Staffing Coordinator, Full TimeInterim HealthCare is America's leading provider of home care, hospice and healthcare staffing. We offer one of the most comprehensive selections of career opportunities in the industry ranging from per diem to full-time.If you're looking for a stable career opportunity, look no further. We offer the freedom of a flexible work schedule combined with the security of working for an established company. Nationally, Interim HealthCare has been providing great jobs to great people for over 45 years and there are more than 300 offices across the country. That kind of stability combined with our commitment to integrity makes us your perfect career partner. Interim HealthCare, EOEEstimated Salary: $20 to $28 per hour based on qualifications.
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